Repairs + Exchanges 2017-07-24T08:28:19+00:00

Exchanges/Repairs

PLEASE NOTE: ALL SALE ITEM PURCHASES ARE FINAL. RICO DESIGNS  DOES NOT OFFER REFUNDS OR EXCHANGES ON SALE ITEMS!!

Rico Designs does not refund or exchange in the case of ‘change of mind’ so please choose carefully.

DEFECTIVE ITEMS

Every item that is sent out is quality controlled. All pieces except rings are made by Richelle the designer and creator of Rico Designs. Rings are designed by Richelle and made by her affiliated manufacturer.

Rico Designs will accept the return of all defective items excluding rings for a repair up to 2 months from the receipt of purchase. If pieces are missing please try to collect as many loose items as possible as there may be a price difference if any silver or gemstones are missing. In the case of missing silver Richelle will remake the item as similar to the original as possible and charge the difference in weight per gram (In some cases the the exact beads may not be available but Richelle will attempt to keep it as close to the original as possible).

Rings: If you receive a ring with a manufacturing fault Rico Designs will happily exchange the item as long as it has been returned within 2 months of purchase. If the same ring is no longer available then you will be offered a credit note to be used online.

Customers will be responsible for shipping and handling charges to return the item. If the package does not reach Rico Designs safely the exchange will not be able to be completed, so you may want to send it via registered post. Please don’t send any items back in a letter envelopes, as these can easily be ripped open. Padded envelopes are best or Australia Post plastic sachets.

PLEASE NOTE THAT WEAR AND TEAR IN THE COURSE OF NORMAL USE IS NOT CONSIDERED A MANUFACTURING FAULT.

Want to freshen up your Rico Designs jewels??

Have you been wearing your Rico Designs pieces non-stop for a long time??

Want to breath some new life into it??

Rico Designs accepts pieces back (regardless of warranty) to be restrung and tightened so you can keep on wearing your Rico Designs pieces for years to come. However, this does incur a $20 fee and shipping is the responsibility of the customer. I send all pieces back via Australia Post express shipping with a cost of $10.

Please contact Richelle at info@ricodesigns.com.au for more information.