FAQ 2017-05-19T08:26:28+00:00

HOW MUCH WILL SHIPPING COST?

DOMESTIC SHIPPING (WITHIN AUSTRALIA) – $10.00 flat-rate Express Post Australia Wide.
WORLDWIDE SHIPPING* – Flat rate Australia Post Regular International Shipping $25.00AU. This will require signature on arrival.
FREE  SHIPPING within Australia  for all orders over $250. Read more about shipping policy HERE

WHAT MATERIALS ARE USED

I use the finest of silver in all my pieces. All silver is higher than sterling silver (92.5%) containing up to 98-97%.  I also incorporate, Turquoise, gemstones and glass beads. as well as on occasion the highest quality hand cut leather and natural feathers. In some collections black metal chains and bronzed metal may be used in which I will specify in the item description.

HOW DO I CARE FOR MY NEW RICO DESIGNS PURCHASE?

A note to the wearer to make your Rico Designs last….

Each piece of Rico Designs is threaded and knotted at the hand of Richelle to adorn the wearer.
These handmade treasures need to be treated with love and care. They are water resistant but not waterproof and do not like rough handling or continuous exposure to water or the ocean; this will lessen the lifespan of your Rico Designs jewels.

So please treat them with the love they were created with. If you would like your Rico Designs piece restrung, please contact Richelle at info@ricodesigns.com.au

If silver pieces are missing, there will be a slight charge to cover silver that needs to be added in.

CAN I MAKE A CHANGE TO MY ORDER?

I try my best to get orders made up the same day as your order and sent out the very next day. Of course there may be exceptions to this.  If you need to make a change to any order, please contact me at rico.designs@hotmail.com as soon as possible to work something out. How ever if I have already processed your order it will be too late to make any changes.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

DOMESTIC SHIPPING (WITHIN AUSTRALIA) – Delivery is 1-2 days within metropolitan NSW, or 2-4 days elsewhere within Australia. Please allow Rico Designs 1-5 business days to ship your order.

WORLDWIDE SHIPPING – Delivery between 10-12 business days (shipping may take longer to some countries, so please be patient). Please allow Rico Designs 1-5 business days to ship your order. If you need your order quickly, please email us for a quote for expedited shipping.

HOW CAN I TRACK MY ORDER?

DOMESTIC SHIPPING – You will receive an email letting you know that your order has shipped along with an Australian Post Registered Post tracking number. You will be able to track your item on the Australia Post website here.

WORLDWIDE SHIPPING – Australia Post has made some changes to their international shipping options. Orders will now be delivered via regular post and will require a signature on deliver. This is the cheapest possible method, if you would like a tracking number please contact Richelle at info@ricodesigns.com.au to arrange payment of $4 for the extra add on. Please do not contact Rico Designs about your order unless it has been more than 14 business days since your order was lodged.

WILL I HAVE TO PAY FOR CUSTOMS OR IMPORT TAXES?

All international customers are responsible for the customs rates within their own country. For further information, please contact your local customs office. Rico Designs will declare FULL $ value on international shipments. Unfortunately Rico Designs CAN NOT put a lower value on the parcel.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

Rico Designs accept PAYPAL. Please note that you can pay with your credit card using PAYPAL even if you do not have a PAYPAL balance. For payments via bank transfer please contact Richelle at info@ricodesigns.com.au

DO YOU OFFER RETURNS OR EXCHANGES?

Rico Designs does not refund or exchange in the case of ‘change of mind’ so please choose carefully.

DEFECTIVE ITEM RETURN/EXCHANGES:

Rico Designs will accept the return of defective items for a repair or exchange up to 7 days from the receipt of delivery. In the event of a defective item please contact Richelle at info@ricodesigns.com.au

Customers will be responsible for shipping and handling charges to return the item. Please read more about how to return or exchange an item HERE

HOW CAN I USE A GIFT VOUCHER/PROMO CODE?

After you have added all the items to your card, please go to PROCEED TO CHECKOUT. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.

TERMS AND CONDITIONS

The following terms and conditions may be amended or modified at anytime without any prior notice to an individual. By using this site, you acknowledge & agree to these terms and conditions. If you would like any further information or clarification of these terms and conditions please contact Rico Designs.

PRODUCT DISCLAIMER

Rico Designs attempts to display all of products & colours as accurately as possible. All fits, styles, and colors are represented as best as I can.

Rico Designs cannot guarantee that the colors represented or shown on the website exactly matches the actual product.

Most items are handmade, therefore they may come with minor flaws or variations in natural materials. Each peace is made in the moment, so yours will not be exactly the same as the picture.  I will aim to keep the same concept of the piece i.e. types of stones used and approximate lengths. The finished appearance will be slightly different with every piece made, making each piece more special and uniquely “yours”.

Each piece of Rico Designs is threaded and knotted at the hand of Richelle to adorn the wearer.

Please take this into consideration prior to purchasing.

Although I make every effort to keep sufficient stock of items listed on our site, occasionally I do sell out of certain products. If  I am are out of stock on an item you have ordered, I will notify you via email. Any changes will be reflected in your order total.

WHOLESALE / STOCKING RICO DESIGNS

Wholesalers inquiries please contact Richelle via our wholesaling info page here.

PRIVACY

Rico Designs believes that the privacy of all personal information is very important. All information collected will be used solely by Rico Designs to conduct business. Your information will not be disclosed to any third parties, other than for the purpose of processing payments. I will only ask for and use relevant personal information as necessary.

NEWSLETTERS

I offer e-newsletters to share content information about the site with interested users. Users may cancel their free email subscriptions by following the simple ‘unsubscribe’ link at the bottom of each newsletter or email.

SECURITY

Rico Designs is confident that your information is secure when purchasing items through the online store. Any personal information given to Rico Designs will be protected.

LIABILITY

Rico Designs has provided information on the website as accurately as possible. I will take all reasonable care – in so far as it is in our power to do so – to keep the details of your order and payment secure, but in the absence of negligence on Rico Designs’ part I cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.

COPYRIGHT

Copyright and Intellectual Property of this website are owned by Rico Designs. All trademarks, service marks and photography are the property of  Rico Designs. No use of these may be made without prior written consent. I do understand however that some images may be used on personal blogs as long as credit is given to Rico Designs with a link to my blog or website.