HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Please note that there are shipping may experience extended delays due to COVID-19. Rico Designs can take no responsibility for these and your patience is appreciated during this time.
DOMESTIC SHIPPING (WITHIN AUSTRALIA) – Please select between express or regular post delivery option. Express within Sydney metropolitan areas typically ships next business and 2 days else where in Australia day. Regular post delivery is 2-3 days within metropolitan NSW, or 2-4 days elsewhere within Australia. Please allow Rico Designs 1-5 business days to make and ship your order.
WORLDWIDE SHIPPING – Delivery between 10-12 business days (shipping may take longer to some countries, so please be patient. Shipping at times have taken up to 1 month). Please allow Rico Designs 1-5 business days to ship your order. If you need your order quickly, please email Richelle for a quote for expedited shipping.
LOST IN TRANSIT
If a parcel has not arrived by its estimated time frame please contact Richelle at email@example.com for parcel tracking. If Richelle believes the item should have arrived within that time period or if tracking is displaying strange updates on the Australian Post website, then Richelle will call Australia Post to lodge and enquiry. Please note: replacement items can not be sent out before an enquiry is settled with Australia Post. This time frame is out of Rico Designs control. As soon as a solution is offered by Australia Post, Richelle will be in contact with you.
Rico designs will only replace lost orders providing the order is proved lost in transit by Australia Post. If a customer has given authority for their order to be left unattended at their delivery address and then the order goes missing Rico Designs will not replace this order. Rico Designs does not offer refunds if an item is deemed lost by Australia Post, a replacement item will be issued or if the item is out of stock, a credit note provided.
Delivery times provided by Rico Designs are estimates only. Rico Designs will not be held accountable for late deliveries.