HOW MUCH WILL SHIPPING COST?
DOMESTIC SHIPPING (WITHIN AUSTRALIA) – $10.00 flat-rate Express Post Australia Wide.
WORLDWIDE SHIPPING* – Flat rate Australia Post Regular International Shipping $25.00 AU. You will receive email tracking from Australia Post.
FREE SHIPPING within Australia for all orders over $250. Read more about shipping policy HERE
MATERIALS AND SILVER CARE
HOW TO CARE FOR YOUR NEAR PURE SILVER JEWELLERY
Most Rico Designs pieces are near pure silver at 99.5% to 99.9% (higher than sterling silver 92.5%). This silver is slow to tarnish and can easily be worn in the water. I find the ocean and shower keeps the silver nice and clean. (Avoid harsh chemicals like chlorine). With constant wear, I never need to clean my jewellery. If you haven’t worn your jewellery for a while, it may require a quick clean either with a silver polishing cloth or in mild soapy water.
HOW TO CARE FOR YOUR STERLING SILVER JEWELLERY
Sterling silver can be worn in the water however water can cause sterling silver to oxidise (darken) more quickly. The chemicals in the water will also have an impact on how fast sterling silver will tarnish. This oxidisation can be cleaned. To clean your sterling silver jewellery simply use a mild soap and water solution and soft tooth brush. Pat dry with a soft cloth. A silver polishing cloth also works well.
When you are not wearing your silver, store it in a cool, dry place, inside a tarnish-preventive / zip lock bag or wrapped inside a soft piece of felt cloth.
HOW DO I CARE FOR MY NEW RICO DESIGNS PURCHASE?
A note to the wearer to make your Rico Designs last….
Each Rico Designs piece is threaded and knotted at the hand of Richelle to adorn the wearer.
These handmade treasures need to be treated with love and care. They are water resistant but not waterproof. While the silver wont be harmed, with continuous exposure to water materials used to string the silver together will slowly wear which will lessen the lifespan of your Rico Designs jewels.
Please treat your Rico Designs jewellery with the love they were created with. If you would like your Rico Designs piece restrung, please contact Richelle at email@example.com
If silver pieces are missing, there will be a slight charge to cover silver that needs to be added in.
CAN I MAKE A CHANGE TO MY ORDER?
I try my best to get orders made up the same day as your order and sent out the very next day. Of course there may be exceptions to this. If you need to make a change to any order, please contact me at firstname.lastname@example.org as soon as possible to work something out. How ever if I have already processed your order it will be too late to make any changes.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
DOMESTIC SHIPPING (WITHIN AUSTRALIA) – Delivery is 1-2 days within metropolitan NSW, or 2-4 days elsewhere within Australia. Please allow Rico Designs 1-5 business days to ship your order.
WORLDWIDE SHIPPING – Delivery between 10-12 business days (shipping may take longer to some countries, so please be patient. Shipping at times have taken up to 1 month). Please allow Rico Designs 1-5 business days to ship your order. If you need your order quickly, please email Richelle for a quote for expedited shipping.
LOST IN TRANSIT
If a parcel has not arrived by its estimated time frame please contact Richelle at email@example.com for parcel tracking. If Richelle believes the item should have arrived within that time period or if tracking is displaying strange updates on the Australian Post website, then Richelle will call Australia Post to lodge and enquiry. Please note: replacement items can not be sent out before an enquiry is settled with Australia Post. This time frame is out of Rico Designs control. As soon as a solution is offered by Australia Post, Richelle will be in contact with you.
Rico designs will only replace lost orders providing the order is proved lost in transit by Australia Post. If a customer has given authority for their order to be left unattended at their delivery address and then the order goes missing Rico Designs will not replace this order.
Delivery times provided by Rico Designs are estimates only. Rico Designs will not be held accountable for late deliveries.
HOW CAN I TRACK MY ORDER?
DOMESTIC SHIPPING – You will receive an automated email letting you know that your order has shipped along with an Australian Post Registered Post tracking number. (Please check your junk mail folder as this email sometimes ends up there). You will be able to track your item on the Australia Post website here.
WORLDWIDE SHIPPING – Australia Post has made some changes to their international shipping options. Orders will now be delivered via regular post With a tracking number. You will receive an email from Australia Post once shipment has been initiated plus when the shipment has reached customs in your country. This is the cheapest possible method, if you would like a signature on delivery please contact Richelle at firstname.lastname@example.org to arrange payment of $5 for the extra add on. Please do not contact Rico Designs about your order unless it has been more than 20 business days since your order was lodged.
WILL I HAVE TO PAY FOR CUSTOMS OR IMPORT TAXES?
All international customers are responsible for the customs rates within their own country. For further information, please contact your local customs office. Rico Designs will declare FULL $ value on international shipments. Unfortunately Rico Designs CAN NOT put a lower value on the parcel.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
Rico Designs accept PAYPAL. Please note that you can pay with your credit card using PAYPAL even if you do not have a PAYPAL account or balance. For payments via bank transfer please contact Richelle at email@example.com
DO YOU OFFER RETURNS OR EXCHANGES?
Rico Designs does not refund or exchange in the case of ‘change of mind’ so please choose carefully.
DEFECTIVE ITEM RETURN/EXCHANGES:
Rico Designs will accept the return of defective items for a repair or exchange up to 7 days from the receipt of delivery. In the event of a defective item please contact Richelle at firstname.lastname@example.org
Customers will be responsible for shipping and handling charges to return the item. Please read more about how to return or exchange an item HERE
HOW CAN I USE A GIFT VOUCHER/PROMO CODE?
After you have added all the items to your card, please go to PROCEED TO CHECKOUT. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.
TERMS AND CONDITIONS
The following terms and conditions may be amended or modified at anytime without any prior notice to an individual. By using this site, you acknowledge & agree to these terms and conditions. If you would like any further information or clarification of these terms and conditions please contact Rico Designs.
Rico Designs attempts to display all of products & colours as accurately as possible. All fits, styles, and colors are represented as best as I can.
Rico Designs cannot guarantee that the colors represented or shown on the website exactly matches the actual product.
Most items are handmade, therefore they may come with minor flaws or variations in natural materials. Each peace is made in the moment, so yours will not be exactly the same as the picture. I will aim to keep the same concept of the piece i.e. types of stones used and approximate lengths. The finished appearance will be slightly different with every piece made, making each piece more special and uniquely “yours”.
Each piece of Rico Designs is threaded and knotted at the hand of Richelle to adorn the wearer.
Please take this into consideration prior to purchasing.
Although I make every effort to keep sufficient stock of items listed on our site, occasionally I do sell out of certain products. If I am are out of stock on an item you have ordered, I will notify you via email. Any changes will be reflected in your order total.
WHOLESALE / STOCKING RICO DESIGNS
Wholesalers inquiries please contact Richelle via our wholesaling info page here.
Rico Designs believes that the privacy of all personal information is very important. All information collected will be used solely by Rico Designs to conduct business. Your information will not be disclosed to any third parties, other than for the purpose of processing payments. I will only ask for and use relevant personal information as necessary.
I offer e-newsletters to share content information about the site with interested users. Users may cancel their free email subscriptions by following the simple ‘unsubscribe’ link at the bottom of each newsletter or email.
Rico Designs is confident that your information is secure when purchasing items through the online store. Any personal information given to Rico Designs will be protected.
Rico Designs has provided information on the website as accurately as possible. I will take all reasonable care – in so far as it is in our power to do so – to keep the details of your order and payment secure, but in the absence of negligence on Rico Designs’ part I cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.
Copyright and Intellectual Property of this website are owned by Rico Designs. All trademarks, service marks and photography are the property of Rico Designs. No use of these may be made without prior written consent. I do understand however that some images may be used on personal blogs as long as credit is given to Rico Designs with a link to my blog or website.