Please find below some of our most Frequently Asked Questions (FAQs). If your question isn’t answered here, or if you would like to get in touch you can reach us via info@ricodesigns.com

PALM TREES

All prices are displayed and charged as Australian $

Rico Designs accepts credit card payments,  PAYPAL, AfterPay and ZipPay. Please note that you can pay with your credit card using PAYPAL even if you do not have a PAYPAL account or balance. For payments via bank transfer please contact Richelle at info@ricodesigns.com.au

DOMESTIC SHIPPING (WITHIN AUSTRALIA) – AUSPOST $12 flat-rate Express Post Australia Wide.

– AUSPOST $9 flat-rate regular post Australia Wide

FREE  SHIPPING within Australia  for all orders over $250.

WORLDWIDE SHIPPING* – OUTSIDE OF AUSTRALIA: Flat rate Australia Post Regular International Shipping $25.00 AUD. You will receive email tracking from Australia Post.

At no time does Rico Designs offer refunds. If incorrect size is selected, you may return for an exchange for that same item. If your size is not available then a credit note will be issued. All items are made to order so Rico Designs does not offer exchanges  in the case of ‘change of mind’ so please choose carefully.

Rico Designs will accept the return of defective items for a repair or exchange up to 6 weeks from the receipt of delivery. (Please check FAQS for what is not deemed as a manufacturing fault here). If an exchange size is not available then a credit note will be issued. In the event of a defective item please contact Richelle at info@ricodesigns.com.au

Customers will be responsible for shipping and handling charges to return the item if not deemed a manufacturing fault or if outside the 6 week warranty period. Please read more about how to return or exchange an item HERE

DOMESTIC SHIPPING – You will receive an automated email letting you know that your order has shipped along with an Australian Post Registered Post tracking number. (Please check your junk mail folder as this email sometimes ends up there). You will be able to track your item on the Australia Post website here.

WORLDWIDE SHIPPING – Sent with Regular registered Australia Post. AUSPOST will send you emails with tracking updates. (when an item is lodged, arrived in your country and finally when the item has left left customs). This is the cheapest possible method, if you would like a signature on delivery please contact Richelle at info@ricodesigns.com.au to arrange payment of $5 for the extra add on. If you have an issue with tracking, please contact your local courier to clear up any questions. Please do not contact Rico Designs about your order unless it has been more than 20 business days since your order was lodged. You can check out your countries estimated time frames on the Australia Post website here

Please note that there are shipping may experience extended delays due to COVID-19. Rico Designs can take no responsibility for these and your patience is appreciated during this time.

DOMESTIC SHIPPING (WITHIN AUSTRALIA) – Please select between express or regular post delivery option. Express within Sydney metropolitan areas typically ships next business and 2 days else where in Australia day. Regular post delivery is 2-3 days within metropolitan NSW, or 2-4 days elsewhere within Australia. Please allow Rico Designs 1-5 business days to make and ship your order.

WORLDWIDE SHIPPING – Delivery between 10-12 business days (shipping may take longer to some countries, so please be patient. Shipping at times have taken up to 1 month). Please allow Rico Designs 1-5 business days to ship your order. If you need your order quickly, please email Richelle for a quote for expedited shipping.

If a parcel has not arrived by its estimated time frame as set on the Australia Post website, please contact Richelle at info@ricodesigns.com.au for parcel tracking. If Richelle believes the item should have arrived within that time period or if tracking is displaying strange updates on the Australian Post website, then Richelle will call Australia Post to lodge and an investigation. In the event that Australia Posts launches an investigation, no decision will be made until Australia Post has completed their investigation. Please note: replacement items can not be sent out before an enquiry is settled with Australia Post. This time frame is out of Rico Designs control. As soon as a solution is offered by Australia Post, Richelle will be in contact with you.

Rico designs will only replace lost orders providing the order is proved lost in transit by Australia Post. If a customer has given authority for their order to be left unattended at their delivery address and then the order goes missing Rico Designs will not replace this order. Rico Designs does not offer refunds if an item is deemed lost by Australia Post, a replacement item will be issued or if the item is out of stock, a credit note provided. If an item is tracking as ‘delivered’ and the customer is saying that they have not received the item, Rico Designs can not take any responsibility. It is up to the customer to launch a police investigation for a stolen item.

Delivery times provided by Rico Designs are estimates only. Rico Designs will not be held accountable for late deliveries.

All international customers are responsible for the customs rates within their own country and returns will not be accepted if you decide you do not wish to pay your countries custom rates. For further information, please contact your local customs office. Rico Designs will declare FULL $ value on international shipments. Unfortunately Rico Designs CAN NOT put a lower value on the parcel.

Rico Designs will make all attempts to process all orders in a timely manner. Generally by next working day but this is a guide and there may be exceptions to this rule. (i.e size of order, custom nature of an order or having many orders to process). If you need to make a change to any order, please contact Richelle at info@ricodesigns.com.au as soon as possible to work something out. How ever if your order has already been processed, you will be unable to make any changes or cancel your order.

If you have purchased an online gift voucher, these have no expiry date but can only be used online, NOT to be redeemed at the markets. If you have a coupon code that has been won through a competition or promotional offer then these coupons will expire after 1 year from the date you received the coupon code. you can purchase online gift cards here

The following terms and conditions may be amended or modified at anytime without any prior notice to an individual. Sometimes mistakes in pricing can occur. If you have made a purchase through the website and on processing your order it is realised there has been a mistake in the price. Rico reserves the right to refund this order and adjust the price to the correct one.  By using this site, you acknowledge & agree to these terms and conditions. If you would like any further information or clarification of these terms and conditions please contact Rico Designs.

Silver price is subject to change at any time.

Rico Designs attempts to display all of products & colours as accurately as possible. All fits, styles, and colours are represented as accurately as possible.

Rico Designs cannot guarantee that the colours represented or shown on the website exactly matches the actual product. Size of gemstones will change or may appear bigger or smaller online.

Most items are handmade, therefore they may come with minor flaws or variations in natural materials. Each piece is made in the moment, so yours will not be exactly the same as the picture.  All attempts will be made to keep the same concept of the piece i.e. types of stones used and main feature beads of the particular style but at times beads may be out of stock and another piece will be used instead. Designs may also look different to images on site as different sizes will result in pieces being added or removed from the end product. The finished appearance will be slightly different with every piece made, making each piece more special and uniquely “yours”.

Each piece of Rico Designs is threaded and knotted at the hand of Richelle to adorn the wearer.

Please take this into consideration prior to purchasing.

Although every effort is made to keep sufficient stock of items listed on our site, occasionally some components do sell out. If a product is out of stock at the time of purchase, you will be notified  via email. Any changes will be reflected in your order total.

Rico Designs unfortunately does NOT currently offer wholesale.

Rico offers e-newsletters to share content information about the site with interested users. Users may cancel their free email subscriptions by following the simple ‘unsubscribe’ link at the bottom of each newsletter or email. If you wish to sign up to the email subscription, you can locate the sign up form on the home page at the bottom of the site, just before the footer.

PRIVACY

Rico Designs believes that the privacy of all personal information is very important. All information collected will be used solely by Rico Designs to conduct business. Your information will not be disclosed to any third parties, other than for the purpose of processing payments. I will only ask for and use relevant personal information as necessary.

SECURITY

Rico Designs is confident that your information is secure when purchasing items through the online store. Any personal information given to Rico Designs will be protected.

LIABILITY

Rico Designs has provided information on the website as accurately as possible. All reasonable care within our power will be taken – to keep the details of your order and payment secure, but in the absence of negligence on Rico Designs’ part Rico cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the site.

COPYRIGHT

Copyright and Intellectual Property of this website are owned by Rico Designs. All trademarks, service marks and photography are the property of  Rico Designs. No use of these may be made without prior written consent. It is understand however, that some images may be used on personal blogs as long as credit is given to Rico Designs with a link to my blog or website.

PALM TREES